Privacy Policy

This policy explains how Renovate Design ("we", "us", "our") collects, uses and protects your personal information when you visit https://www.renovatedesign.co.uk or get in touch with us about a renovation project.

Information we collect

We collect information you give us directly, such as when you:

• Call, email or message us to ask about our services or request a consultation
• Submit a form on this website
• Contact us via Instagram, Facebook or TikTok

This may include your name, phone number, email address, property address and details of the project you'd like us to quote for.

Cookies and similar technologies

This site uses a small amount of local browser storage to remember your cookie preference so we don't ask again on every visit. We do not currently run analytics or advertising cookies. If that changes in future, this policy will be updated and, where required, the cookie banner will ask for your consent before anything non-essential loads.

How we use your information

We use the information you provide to:

• Respond to enquiries and provide quotes for renovation work
• Arrange and carry out agreed projects
• Keep records required for accounting and legal purposes

We do not sell your personal information to third parties.

Sharing your information

We may share relevant project details with trades we bring in to help complete your job (for example plumbers, electricians or plasterers), and with suppliers where needed to order materials on your behalf. We do not share your information with third parties for their own marketing purposes.

How long we keep your information

We keep enquiry and project information for as long as reasonably necessary to deliver our services and meet our legal and accounting obligations, after which it is deleted or anonymised.

Your rights

Under UK data protection law, you have the right to ask what personal information we hold about you, to request a copy of it, to ask us to correct or delete it, and to object to how it's used. To exercise any of these rights, contact us using the details below.

Contact us

If you have any questions about this policy or how we handle your information, contact us at info@renovatedesign.co.uk or 07505 541466. If you're not satisfied with our response, you can also raise a concern with the Information Commissioner's Office (ICO) at ico.org.uk.